The Patient and Client Council (PCC) is an independent, influential voice that connects people to Health and Social Care (HSC) services, so that they can effectively influence these services.

The PCC was established in April 2009 as part of the reform of Health and Social Care and provides support to the population of Northern Ireland.

The Role of the PCC is to:

• Represent the interests of the public;
• Promote the involvement of the public;
• Provide assistance (by way of representation or otherwise) to individuals making or intending to make a complaint relating to health and social care;
• Promote the provision of advice and information by HSC bodies to the public about the design, commissioning and delivery of services; and
• Undertake research into the best methods and practices for consulting and engaging the public and provide advice regarding those methods and practices to HSC bodies.
  

Our vision is a health and social care service that is shaped by the experiences of patients, clients, carers and communities.

PCC services are developed and delivered under four broad pillars: PCC Connect, PCC Engage, PCC Support and PCC Impact.

Watch the video below and visit https://pcc-ni.net/ to find out more about the PCC.