Join BSO: Elevate Service Excellence as Performance & Improvement Manager Are you ready to take your career to the next level?
Join the Business Services Organisation (BSO) as a Performance and Improvement Manager and play a crucial role in transforming healthcare services across Northern Ireland. This exciting position, located in the heart of Belfast, allows you to lead innovative projects, enhance service delivery, and make a tangible impact on the health and social care system.
As the Performance and Improvement Manager, you will be at the forefront of service development and business growth within the Strategic Planning and Customer Engagement (SP&CE) Directorate. You’ll have the opportunity to manage a dedicated team, oversee performance reporting, and drive strategic initiatives that improve customer satisfaction and operational efficiency.
This position offers a competitive salary, the opportunity for flexible working arrangements, and the chance to make a meaningful impact within a major organisation.
KEY RESPONSIBILITIES:
Service Improvement & Growth: You will lead business performance reporting and develop services that support business growth, governance, and performance. This involves designing improvement projects, creating innovative service delivery methods, and collaborating with teams to enhance overall performance.
Performance Management: You will manage a team responsible for monitoring business performance, analysing data to drive improvements, and developing performance KPIs to ensure customer satisfaction.
Governance & Risk: Ensuring governance frameworks and risk management policies are in place for both internal and external customers is crucial. You will play a lead role in risk and governance discussions.
Customer Engagement: You will lead the customer engagement strategy, developing effective communication and service-level agreements with key stakeholders to ensure BSO delivers on its commitments.
Transformation Leadership: As part of a broader organisational review, you will support the transition to a modern operating model, leading business modernisation and service improvements.
WHY THIS ROLE IS ATTRACTIVE: This role offers a dynamic mix of leadership, creativity, and strategic influence, perfect for someone with a passion for driving change and improving business performance.
You’ll have the opportunity to shape and deliver innovative projects that directly impact the quality of services provided across the health and social care system in Northern Ireland.
With opportunities to develop your career through leadership of key initiatives, flexible working options, and the ability to make a tangible difference, this is a perfect role for someone with a strong background in performance management and service improvement looking for their next challenge.
Apply now: https://jobs.hscni.net/Job/37511/bsoperformance-and-improvement-manager-band-8a